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Overall Rating / 1769 Total 1st-Party Reviews

4.9 Out of
5 Stars
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First Baldwin Insurance

5.0 out of 5 stars
Richard S - December 11, 2022

First Baldwin always has our back. They review our policies every year to make sure we are getting the best coverage for the best price.

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4.5 out of 5 stars
Jerry B - December 9, 2022

Good Communication, Always Available, Constantly Checking My Needs. A+

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4.5 out of 5 stars
Frank A - December 8, 2022

professional and prompt

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5.0 out of 5 stars
Heather J - December 8, 2022

Very helpful! Great customer service and very personable

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5.0 out of 5 stars
Sandra W - December 5, 2022

Janice was very helpful getting me a policy for a new boat purchase. Things came up really quick and it was friday afternoon but she was able to bind the policy and take payment so i could pick up over the weekend and enjoy. I thank you for her professionalism and knowledge in getting this done quickly and efficiently

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5.0 out of 5 stars
James E - December 1, 2022

Everyone at first Baldwin insurance is super helpful and friendly.

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5.0 out of 5 stars
Tom B - November 30, 2022

Easy to reach. ...attentive......helpful.

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4.5 out of 5 stars
Charles B - November 30, 2022

Very professional and interested in getting a good policy at a reasonable price.

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4.5 out of 5 stars
Carl M - November 30, 2022

Very kind Attentive , responsive customer service. Nothing I would change.

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5.0 out of 5 stars
Paul B - November 26, 2022

It’s always been a pleasure. Staff is informative and professional. Have been with this agency for several years.

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Career Opportunities

As we go into the new year, we are especially thankful for having the best employees and their dedication to First Baldwin and our clients. We believe that our team is truly at the heart of our success as an agency, and we continually invest in them to help them succeed personally and professionally.

Our employees routinely participate in insurance training programs and workshops to enhance their customer service skills and broaden their industry knowledge. As a result of this, our employees feel tremendous pride in their service to our clients. Likewise, they are far happier not having all that stress that comes with not knowing the most valued solutions.

But we are especially proud of our team’s commitment to their neighbors and communities. As an energetic team, our employees are working to not only be the best professionals, but are also dedicated to making their communities a better place.

We like to support their efforts by offering our employees as part of their comprehensive benefits package a paid community service day, a 37.5-hour work week and FLEX scheduling to give them time to give back, to help them become better neighbors—and, as a result, to better serve our clients.

As we continue to grow, we are looking to add even more caring professionals to our team. We feel it’s our obligation to our team to continue to champion and promote an office culture that encourages collaboration and teamwork and one where our employees can feel tremendous pleasure knowing that the work they do makes things better for our clients. Having established a friendship-friendly work environment, our employees enjoy the self-satisfaction and pride that comes with creating unique solutions for our clients.

Can you imagine a career with an agency who’s developed an office culture centered around compassion and competence?

We’re currently hiring for the following positions:

Customer Service Representative – Personal Lines

Position Overview

Responsibilities

  • Responsibilities include managing client communications, nurturing key relationships, and keeping track of all necessary documentation and important deadlines
  • Promote a client-centered operation
  • Ensure agency productivity through continuous process improvement while helping to provide guidance for renewal business with First Baldwin’s customers
  • Work together with fellow team members to help promote a company culture that encourages top performance through teamwork and communication, all the while prioritizing, problem solving, and executing a plan to achieve their desired results and to further develop and hone vital service skills and broaden knowledge to meet clients’ expectations

Qualifications:

  • Candidates shall earn their property & casualty license, but not required prior to hiring
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Must have very strong follow up, written and verbal communication skills and problem-solving skills
  • Candidates should have basic computer skills and be proficient with Microsoft Office Suite
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Ability to work in a team environment
  • Interest in marketing products and services based on customer needs

Team Member Benefits:

  • Salary plus commission
  • Annual growth bonus (all salaried staff)
  • 401(k) with company match
  • Agency-paid license renewal & CE
  • Paid vacation
  • Paid holidays
  • Paid sick days
  • Paid community service day
  • 37.5 hour work week
  • Casual office environment
  • Growth potential/ Opportunity for advancement with the agency

Insurance Sales Account Representative – Commercial Lines

Position Overview

Responsibilities

  • Responsibilities include managing client communications, nurturing key relationships, and keeping track of all necessary documentation and important deadlines Promote a client-centered operation
  • Assist clients in making appropriate coverage changes; inform and educate clients about coverages, exclusions, exposures, and audits and documents electronic file accordingly
  • Renew and remarket accounts as needed in conjunction with agency standards
  • Maintain client files for accuracy and consistently documenting conversations and adhering to automation procedures
  • Ensure agency productivity through continuous process improvement while helping to provide guidance for renewal business with First Baldwin’s customers
  • Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities
  • Work together with fellow team members to help promote a company culture that encourages top performance through teamwork and communication, all the while prioritizing, problem solving, and executing a plan to achieve their desired results and to further develop and hone vital service skills and broaden knowledge to meet clients’ expectations

Qualifications:

  • 2 or more years of experience as a Commercial Lines Account Manager, and currently hold an active P&C license
  • Understanding of commercial insurance underwriting, coverage and rate analysis
  • Knowledge of insurance coverages and an ability to communicate this clearly to customers and underwriters
  • Keeps informed regarding industry information, and new product information
  • Must have very strong follow up, written and verbal communication skills and problem-solving skills
  • Ability to work under pressure and time constraints in a fast paced environment with telephone and personal interruptions
  • Candidates should have basic computer skills and be proficient with Microsoft Office Suite
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Ability to work in a team environment, with a positive attitude, and willingness to help others
  • Interest in marketing products and services based on customer needs

Team Member Benefits:

  • Salary plus commission
  • Annual growth bonus (all salaried staff)
  • 401(k) with company match
  • Agency-paid license renewal & CE
  • Paid vacation
  • Paid holidays
  • Paid sick days
  • Paid community service day
  • 37.5 hour work week
  • Casual office environment
  • Growth potential/ Opportunity for advancement with the agency

Personal Lines Sales Producer

Position Overview

Responsibilities

  • Employ successful sales-based marketing strategies such as prospecting, cold calling, networking, and more to identify and secure potential customers and referral partners
  • Responsibilities include nurturing key relationships with referral partners and customers
  • Promote a client-centered operation
  • Ensure agency productivity through continuous process improvement while helping to provide guidance for new business with First Baldwin’s customers
  • Work together with First Baldwin team members to help promote a company culture that encourages top performance through teamwork and communication, all the while prioritizing, problem solving, and executing a plan to achieve their desired results and to further develop and hone vital service skills and broaden knowledge to meet clients’ expectations
  • Meet with new and prospective policyholders and actively listen to their needs to properly assess their circumstances and financial statuses before proposing ideal plan options
  • Ensure that new and prospective clients complete all appropriate forms and meet insurance policy requirements

Qualifications:

  • Candidates shall earn their property & casualty license, but not required prior to hiring
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Must have very strong follow up, written and verbal communication skills and problem-solving skills
  • Candidates should have basic computer skills and be proficient with Microsoft Office Suite
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Ability to work in a team environment
  • Interest in marketing products and services based on customer needs

Team Member Benefits:

  • Salary plus commission
  • 401(k) with company match
  • Vesting plan
  • Agency-paid license renewal & CE
  • Vacation
  • Holidays
  • Casual office environment
  • Growth potential/ Opportunity for advancement with the agency

Commercial Lines Sale Producer

Position Overview

Responsibilities

  • Employ successful sales-based marketing strategies such as prospecting, cold calling, networking, and more to identify and secure potential commercial customers and referral partners
  • Responsibilities include nurturing key relationships with referral partners and business customers
  • Promote a client-centered operation
  • Ensure agency productivity through continuous process improvement while helping to provide guidance for new business with First Baldwin’s customers
  • Work together with First Baldwin team members to help promote a company culture that encourages top performance through teamwork and communication, all the while prioritizing, problem solving, and executing a plan to achieve their desired results and to further develop and hone vital service skills and broaden knowledge to meet clients’ expectations
  • Meet with new and prospective commercial policyholders and actively listen to their needs to properly assess their circumstances and financial statuses before proposing ideal plan options
  • Ensure that new and prospective clients complete all appropriate forms and meet insurance policy requirements, and facilitate the insurance claims process
  • Commit to a continued education in property & casualty insurance protocols and coverage requirements to ensure the ideal types of insurance policies are offered to potential customers and new customers

Qualifications:

  • Candidates shall earn their property & casualty license, but not required prior to hiring
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Must have very strong follow up, written and stellar verbal communication skills and problem-solving skills
  • Candidates should have basic computer skills and be proficient with Microsoft Office Suite
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Ability to work in a team environment
  • Interest in marketing products and services based on customer needs

Team Member Benefits:

  • Salary plus commission
  • 401(k) with company match
  • Vesting plan
  • Agency-paid license renewal & CE
  • Vacation
  • Holidays
  • Casual office environment
  • Growth potential/ Opportunity for advancement with the agency

Join Our Team

If you are interested in joining our team, please contact Marie Lee, our operations director by telephone at (251) 923-5561 or by email at mlee@firstbaldwininsurance.com. We will follow up with you on the next steps in the interview process.

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First Baldwin Insurance Christmas Party at Nolan’s Gulf Shores

First Baldwin Insurance Christmas Party

First Baldwin Insurance Office Dolphin Cruise Event

Employee Testimonials

I appreciate the extra money but I appreciate even more your acknowledgement. You are tuning a fine oiled machine.

Sincerely,

– Written by a First Baldwin Insurance staff member

Today is National Boss Day and I just wanted to thank you for being the best boss and friend that you have been since I have been part of the First Baldwin family. 7 ½ years ago I made the comment just give me a chance and I am so thankful and blessed that you did. Thank you for being the best boss an employee can have.

Have a great day!

– Written by a First Baldwin Insurance staff member

I just want to take a moment to say “thank you” for the bonus I received today. I hope you and your family have a wonder Christmas and a very Happy New Year.

– Written by a First Baldwin Insurance staff member

just wanted to thank you for my bonus check that I received on Friday. I really appreciate it. Have a GREAT Monday! 😊

– Written by a First Baldwin Insurance staff member

I don’t know if this is “done” or if I am being awkward and gauche, but I just want to thank you from the bottom of my heart for the bonus. Not to get all emotional and messy, but I feel really blessed to be a part of First Baldwin Insurance. I plan on staying as long as y’all will have me! Not just the money, but the work environment is nurturing and warm. I mean, I know I have a ways to go, but Michelle has a management style that works for me.

Anyway, I just want to thank you!

Wishing you and your family a very Merry Christmas!

Most sincerely,

– Written by a First Baldwin Insurance staff member

I just wanted to thank you. I cannot express to you, how much it means to me that I received the bonus amount that I did.

Thank you. Thank you. Thank you.  I feel very lucky to be part of this organization, and I am very excited that we are starting the journey to the “next level” of business. I know that you are going to lead this company to great things and  I want you to know that you have 100% of my support, for whatever changes are coming our way.

I hope that you and your family have a safe trip, a Merry Christmas, and a Happy New Year.

Again, thank you.

– Written by a First Baldwin Insurance staff member

Thank you for letting me be a part of the First Baldwin family….love my job!!!!!

– Written by a First Baldwin Insurance staff member

Words could never express how grateful I am for the bonus that you gave me…it truly means a lot.  I am so thankful that you gave me the opportunity to be a part of the First Baldwin Insurance family.  You are an awesome boss and one that has a caring heart as well as very business minded.  I know 2016 is going to be a great year….the sky is the limit.  I wish you and your family a very Merry Christmas and a Happy New Year.

– Written by a First Baldwin Insurance staff member

I was at a meeting with some executives from one of our carriers earlier this week and the conversation turned to leadership and then to how our agency has experienced such rapid growth.  That opened the opportunity for me to offer a sincere complement to our principal, Jeff Powell.  I met Jeff 11 years ago when he was with Regions Bank and have been with him at First Baldwin from the beginning.  Later this week, I related my compliment to him and he was very appreciative — so I thought I would record the complimentary remark for his use if he desired.

I first established my credibility with a short bio.  I related that I have met and worked with, and for, many highly accomplished people.  I had a military career, worked in the Pentagon for several years as a civilian Air Staffer, worked in NATO headquarters where annually for 3 years, I briefed the Chiefs of Staff of all six Central Region Air Forces on my area of expertise.  I have been around the world a few times, by land, sea, and air, and have met many people from many cultures.

That being said, I testified honestly that Jeff Powell is, without a doubt, the most dynamic individual I have ever met!  And I did not say it there, but I will say it here — he would have made a great fighter pilot!

Arthur (Gerry) Springer, III
Agent
First Baldwin Insurance

I can’t even begin to say how much you have helped me out during this difficult time.  Thank you so much for being a very understanding and compassionate person!  You are the best boss I have ever had and could not ask for a better work environment!

Thank you so much,
– Written by a First Baldwin Insurance staff member

I know I’ve said it before, but I will say it again, thank you so much for all you’ve done in the short time I’ve been here. It’s such a great feeling being able to go to work and actually look forward to it instead of dreading what the day may bring. Wishing you & your family  a Merry Christmas and a Happy New Year!

– Written by a First Baldwin Insurance staff member

Congratulations! The news just keeps getting better and better. You are an amazing leader and I am so thankful that I was able to get in on the beginning of this new chapter in First Baldwin! This year is going to be amazing.

– First Baldwin Insurance staff member


Thank so much for all you do for me. Wishing you and your family a wonderful and joyful Merry Christmas and Happy New Year.
Hugs and love,

– Written by a First Baldwin Insurance staff member


Thank you for your thoughts. I honestly don’t think I could ever work for anyone else. Thank you so much, for everything you have done for me and my family. You will never know how much it has meant to me.
I hope you and your family enjoy the time you have to spend with each other this holiday season.

– Written by a First Baldwin Insurance staff member


From the bottom of my heart, I thank you so much for the raise. I can truly say that working for you is the best years of my life.
Merry Christmas to you and your family,

– Written by a First Baldwin Insurance staff member


I just wanted to wish you and your family a very Merry Christmas. I also wanted to say “thank you” for the bonus and once again to tell you how much I appreciate your help in the time of need. Once again “Merry Christmas”.

– Written by a First Baldwin Insurance staff member

Thank You so much for our Christmas Party and all you do for us. Also, Thank You very much for the surprise email this morning. 😊 I appreciate you thinking about us and allowing me to be apart of First Baldwin Insurance. Hope you have a great weekend.

– Written by a First Baldwin Insurance staff member

I just wanted to take a moment and thank you for the bonus. It always seems to come when you need it the most 😊.

– Written by a First Baldwin Insurance staff member

I just wanted to say thank you again. The Christmas party was great and the food awesome. I am truly grateful for the career opportunity you have given me. I hope you and your family have the greatest Holidays ever!!
Again Thank you for everything,

– Written by a First Baldwin Insurance staff member

I wanted to take a moment to say “thank you” for my bonus. I am very blessed to be part of First Baldwin. Thank you,

– Written by a First Baldwin Insurance staff member

Your kindness and compassion never ceases to amaze me. You are an amazing gentleman and businessman. I am so blessed to work in an environment where I am not just a number but part of a family. It seems that you shy away from being recognized, but please know that you deserve to be recognized. So please take my words to heart. It is my plan to be here for a very long time and that is due to you and Michelle. I cannot say enough about you, Michelle and First Baldwin when I am asked where I am working now. I truly love my job. It is nice to know that I am working with a one- of- a kind company and owner, because I have worked with those “other guys” and they would be hard pressed to even come close to what we have here at First Baldwin. So please stay the course, keep doing what you do, and I will follow you, because you are one in a million, and that means so much to me.Thank you, for everything you have done for me.

– Written by a First Baldwin Insurance staff member

I just want you to know how excited I am to work here. Thank you for hiring me. Everyone has been super nice and so helpful. The morale here is so high and that truly makes a difference. Not trying to be a suck up, not my nature, but I just wanted to tell you that I am proud to be part of an organization that genuinely values the needs of its clients above all else! Thanks again,

– Written by a First Baldwin Insurance staff member

Thank you Jeff…..God truly blessed me when he opened the door for me to work for you….thank you for helping me with this because I have no one else I can talk to or get advice from.

– Written by a First Baldwin Insurance staff member

Good morning! I just wanted to say “thank you” for the growth bonus that I received around Christmas time. I was struggling & it helped a lot! Thank you so much! I also wanted to thank you for the wonderful meal & Christmas party. It was wonderful & l loved socializing with everyone. I love our team!

Thanks so much!

– Written by a First Baldwin Insurance staff member